Privacy Policy for Psychological Assessment, Inc. (PAI)
Effective Date: 9.01.2015
Last Updated: 9.26.2025
Psychological Assessment, Inc. (“PAI,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you interact with our services, including our website, communications, clinical treatment services, and related tools. This policy is designed to comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
Information We Collect
We may collect the following types of information:
Personal Identifiable Information (PII): Name, contact information (address, email, phone number), date of birth, and payment details.
Protected Health Information (PHI): Medical history, mental health treatment records, assessments, and information you provide as part of receiving care.
Technical Information: IP address, device identifiers, browser type, and usage data when visiting our website.
Communication Data: Information related to communications via email, SMS, phone calls, or secure messaging platforms.
How We Use Your Information
We use the information collected for purposes including:
Providing mental health and psychological treatment services.
Coordinating care and communicating with you about appointments, treatment plans, and services.
Billing, insurance claims, and administrative functions.
Maintaining compliance with HIPAA and other applicable laws.
Improving our services, including limited and compliant use of AI tools for administrative or analytic support (never for making treatment decisions without clinician oversight).
Responding to your inquiries and support requests.
Use of AI Tools
PAI may use AI-powered tools to assist with:
Transcription of clinical notes and communications.
Administrative efficiency (e.g., scheduling support, anonymized data analysis).
AI tools are never used to replace clinical judgment. All treatment-related decisions are made by qualified professionals.
Recording
If recordings are made (e.g., for telehealth, supervision, or training purposes):
They will only occur with your informed consent.
Recordings are securely stored and protected as PHI.
Recordings are not shared with unauthorized third parties.
SMS and Text Messaging
We may use SMS to:
Send appointment reminders.
Communicate about services or account information.
Your consent to receive SMS messages is voluntary.
SMS consent is not shared with third parties or affiliates.
Message frequency may vary.
Message and data rates may apply depending on your carrier.
You may opt out of SMS communications at any time by replying “STOP.”
Sharing of Information
We do not sell your personal information. We may share information only as allowed under HIPAA and applicable law, including:
With healthcare providers involved in your care.
With your insurance company for billing purposes.
With third-party service providers that support our operations (e.g., secure data hosting, billing systems), bound by HIPAA-compliant agreements.
When required by law, regulation, or court order.
Your Rights
Under HIPAA, you have the right to:
Access and request a copy of your medical records.
Request corrections to your records.
Request restrictions on how your information is used or disclosed.
Receive an accounting of disclosures.
Revoke consent for communications or data uses (subject to legal and contractual restrictions).
Data Security
We take the security of your information seriously. We employ administrative, physical, and technical safeguards to protect your data, including encryption, secure storage, and regular monitoring for compliance with HIPAA standards.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Psychological Assessment, Inc.
15501 San Pablo Ave, G317
Richmond, CA 94806
888-524-5122